FAQs
What is Osusu?
Osusu is a platform that allows users to lock in today’s prices for essential groceries and household items and pay over time through flexible installment plans. Once fully paid, the products are delivered to your doorstep.
How does Osusu work?
- Select the groceries or household items you want.
- Lock in today’s prices and choose a flexible payment plan (up to 3 months).
- Make regular payments as scheduled.
- Once your payment is complete, we deliver the items directly to you.
Who can use Osusu?
Osusu is designed for anyone in Nigeria who wants to save money and manage their budget better—whether you’re a family, individual, or small business owner.
Why should I use Osusu?
- Inflation Protection: Lock in today’s prices and avoid rising costs.
- Flexibility: Spread payments over time to suit your budget.
- Convenience: Bulk buying made easy with doorstep delivery.
How do I sign up for Osusu?
Download the Osusu app from your app store, sign up with your email or phone number, and start browsing products immediately.
What happens if I miss a payment?
We understand that life happens. If you miss a payment, we’ll send you reminders and give you a grace period to catch up. However, consistent non-payment may lead to cancellation of your order.
Is there a delivery fee?
Yes, a small delivery fee applies at the time of delivery, based on your location and the size of your order. The delivery fee will be clearly shown before your order is finalized.
Can I cancel my order?
Yes, you can cancel your order, but only within the first 7 days after locking in the price. Any amount you’ve already paid will be refunded minus a small processing fee.
What types of products can I buy on Osusu?
You can purchase a variety of essential household items, including groceries, personal care products, cleaning supplies, and more. We focus on everyday products that families and individuals need.
Is Osusu safe to use?
Absolutely! Osusu uses secure payment gateways and follows strict privacy policies to protect your data and payments.
How do referrals work on Osusu?
When you refer a friend, they’ll get a special discount on their first purchase, and you’ll earn a reward when they complete their payment plan. Share your unique referral code with friends to start earning!
Can I change my payment plan after locking in prices?
Unfortunately, once you’ve selected a payment plan and locked in prices, it cannot be changed. This ensures that the prices remain stable for you.
Can small businesses use Osusu?
Yes, small businesses can use Osusu to purchase bulk products at locked prices and pay over time. It’s perfect for inventory restocking and cost management.
What if the product I want becomes unavailable?
In rare cases where a product is unavailable, we will notify you immediately and provide options for a replacement or a refund.
How can I contact Osusu’s customer support?
You can reach our customer support team through:
In-App Chat: Use the support feature in the app.
Email: support@osusu.com
Start Saving Now
With Osusu, you can manage your budget, fight inflation, and keep your household stocked—one small payment at a time.
